There are no returns or refunds.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. For reasons beyond our control, sometimes postage is not combined for purchases of multiple items. If you feel you have been overcharged on postage, please email firstname.lastname@example.org with your order number.
If you are ordering merchandise, please note that these products are shipped directly from the manufacturer. We try to have items produced in and shipped from Australia where possible, but sometimes these items may be shipped from USA or Europe.
You can log into your Shop account and view status of orders. "Shipped" means it is now in the hands of the postal service.