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Our Newsletter


HELP WITH PHOTOS/FILES

QUICK HELP WITH PHOTOS/FILES

If you are experiencing trouble uploading files and photos, the number one cause is files that are too large or the wrong format. Please double check that your file/s meet the criteria. If you do not have a program on your computer or device that allows you to edit the size and format of files, there are plenty of websites that can do this for free. Alternately, a member tip is to upload photos to Facebook and re-save the files. Facebook automatically resizes (compresses) photos, so the file size will be smaller, and of the correct format.

If your files will still not upload, and you are using a mobile device (phone/tablet), please go back to the homepage of the IMHR Online Shop, scroll to the bottom and click "Switch to Standard View" - this will display the shop as you would see it on a computer and you should no longer have issues with files uploading provided they meet the size/type as explained above.

Please note that due to the number of orders we receive, we cannot accept any photos/files via email.

Orders may be refunded and/or reprocessing fees charged if you have not attached the necessary files.

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